Organizations make significant investments to optimize their processes, with the aim of being more efficient and competitive.
With the implementation of the appropriate tools, the organization enters the digital era, with this, one of the most precious assets for companies becomes intangible.
The information, stored data, records, and traceability of the same become extremely important for organizations. Authorized access, confidentiality, availability and integrity of data become a great challenge.
Companies require the availability of information for consultation or registration from anywhere, from any device and at any time.
At this point is when the questions appear, How can I do it?, What do I need?, What resources are required?, and the most relevant question, Does the investment satisfy the need of the organization in the present and near future? The answer to these questions and others is in a: Managed Services Provider .
Through Service Level Agreements, the PSG guarantees response and resolution times consistent with the organization, reducing downtime or inactivity.
At ZK SAS your organization finds solutions in technology and service; With our advice you will be able to select the most suitable one for your company.
Transfer common or higher-level IT incidents to our Solutions Desk team, who will provide a remote or in-person response. Our level 1 technical support staff evaluates the problem and provides management for the most appropriate solution. Depending on the complexity, the corresponding escalation is carried out to level 2 or higher.
Protect your technology assets and increase their useful life by carrying out periodic physical maintenance, or in the event that you require changing parts or spare parts, our on-site technical support staff will be in charge of carrying out an excellent task with honesty and commitment. Significantly reducing future incidents that will directly affect the organization.
Prevention is very important. To guarantee the continuity of daily and future processes in the organization, prevent cyber attacks, optimize and monitor the system, ZK SAS executes monthly optimization tasks, security updates in operating, application and security systems.
As your company automates processes, it requires investment in application servers: Web, financial software, special applications. Whether you choose servers in the cloud or your own, with our team of Solutions Desk engineers providing management, support or consulting, security updates will be one less variable on your list of questions.
Don't lose vital information for your organization, ZK SAS runs and monitors your organization's backups, regardless of whether the storage is within the company or in the ZK SAS cloud.
ZK SAS engineers will objectively manage the privileges for accessing your organization's data, based on roles or profiles, in addition to classifying the information according to the organization, guaranteeing the integrity and confidentiality of the information, the above based on the ISO 27000 standard.
Prevent data loss due to cyber attacks. With perimeter security through hardware, software, DNS security, periodic prevention training and good security practices. Access for supervised providers, secure user access through VPN, suspicious email analysis, monitoring and tracking.
For your conversion to the digital world to be a resounding success, it may require the installation of data and electrical points, Wi-Fi access, VoIP communication, electrical protection, etc.… Allow us to support you in the design and implementation of the solution and together we will achieve resounding success.
Through our Solutions Desk platform, IT, non-IT and software assets are managed, generating a unique identification ID, where traceability will be maintained from their acquisition, assignment, modifications made, loans, change management and managing tickets. of service, all from the same platform.
ZK SAS puts its team of engineers at your entire disposal for advice or consulting on special applications, projects, optimizations and other requirements that your organization may incur. We are sure that we can help you find the most appropriate solution for your organization.
Our service portfolio is subject to coverage and scope.